Get help with AutoPub extensions, credits, and billing.
We support the V1 Chrome extension suite today and collect questions for the V2 SaaS waitlist. Include the details below so we can understand the issue quickly.
Priority signals
- Billing issuePlan + date
- Extension issueName + URL
- AI credits issueTask + account
- SaaS questionWaitlist tier
Tell us what you are trying to fix
The fastest support request explains the product area, what happened, and what you expected instead.
Extension support
For Visual Saver, Video Analyzer, SEO Auditor, or Competitor Monitor issues.
- Extension name and version
- Page URL you analyzed
- Steps to reproduce the issue
- Screenshot or error message
Account and credits
For login, plan, credit refresh, AI action, or entitlement problems.
- Your account email
- Your plan: Free, Pro, or Pro Plus
- AI task type and approximate time
- What the credit balance showed
Billing and SaaS waitlist
For Creem checkout, subscription, cancellation, or V2 SaaS access questions.
- Plan or waitlist tier
- Approximate transaction date
- Checkout or portal message
- Whether the question is V1 or V2
Quick checks
Is Chrome up to date?
Use the latest Chrome version and install AutoPub extensions from the Chrome Web Store release package only.
Are you signed in?
AI credits, plan limits, and paid entitlements require a registered account session.
Is the page allowed?
AutoPub supports your own pages, public pages, or content you are authorized to access. It does not support private or protected content scraping.